Delivery and Returns

We provide FREE deliveries to anywhere in the UK.

We process your orders in 1-2 working days and dispatch them via Royal Mail. Deliveries usually take between 1-2 days so you can expect your items between 3-5 working days. Orders received after 1pm will be processed the following day.

When you have made an order you will receive two emails, the first to confirm your order, then a second to confirm it has been shipped along with it’s tracking number. Please track your order via Royal Mail.

We use as little plastic as possible plastic in our packaging. Using recyclable and biodegradable card, bubble wrap and paper.

We welcome orders from anywhere overseas, deliveries for international customers usually take between 10-14 days. For overseas orders the shipping charges are as follows:

Europe £15.00

Rest of the world £15.00

All orders are dispatched on weekdays only.

In the unlikely event that you are unhappy with your purchase
you have 14 days to return your items. Please ensure that items are in their original condition, unworn, with original box and a copy of the invoice/delivery note. 

For hygiene reasons, we are sorry that, unless faulty, earrings for pierced ears are not returnable.

Please contact us before returning an item via email at sales@turritellajewellery.co.uk